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An Imaging
Market Success Story
With
six locations throughout North Central Indiana, First Federal Savings Bank
implemented the Canon DR-3080C scanner and inCHECK Document Solution Software
to change a complex paper- and labor-intensive process into an effective
and fast electronic solution. For a company that is proud of its personalized
customer service, the imaging solution has enhanced the ability of First
Federal Savings Bank to be responsive to customer needs.
Assessing the Situation
Mortgage lending is the principal activity for First Federal Savings
Bank and they currently service over $1.4 billion in loans. On a
daily basis each branch averages 800-900 checks, all of which must
be recorded for the search and retrieval of historical data and check
information. It is common for bank customers to request check data
be provided for any of a number of reasons.
Prior to the introduction of the Canon DR-3080C scanner and inCHECK
software, mortgage checks and deposit documents were microfilmed daily.
This process took several days, and as a result microfilming provided
no way to do real-time spot checks on quality nor was there any mechanism
to complete a quick search of documents that were in the microfilm
process. The older microfilm technology also demanded higher maintenance
costs and consumable expenses. In addition, a certain amount of waste
was involved when films came back of poor quality and checks had to
be re-run.
"Check research and retrieval is much improved with our new system,” reports
Ann Bozzo, Senior Vice President of Operations at First Federal Savings
Bank. “We can find and retrieve any check we’ve scanned,
quickly and accurately."
Business Challenges and Needs
Increased check volume, the need for faster turnaround, the need for
a search capability, and consistent accuracy soon exceeded the microfilm
capabilities, creating limitations on effectiveness, turnaround,
productivity, and customer satisfaction at First Federal Savings
Bank. What First Federal needed was an imaging solution that provided:
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Instant access
to information |
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Immediate assurance of quality
and accurate scanning of records |
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Excellent image
quality and resolution |
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Ability to easily handle small
documents with accuracy and reliability |
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Duplex capability
to simultaneously scan backs of checks |
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As much hands-off control as possible;
stacker and Automatic Document Feeder were very important |
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Convenience in
use and size; should fit easily into the desktop / office environment |
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An easy-to-use approach for processing,
storing, searching, and retrieving check information. |
Impact and Value of the Solution
The new imaging solution provides for just-in-time, onsite scanning
of checks and deposit documents using the networked DR-3080C scanners,
with the images being saved electronically to the PC server. The
inCheck software uses Optical Character Recognition (OCR) to read
the check number and MICR encoding code; these two pieces of information
are associated with the check image so no additional data entry is
required. For retrieval purposes, a search can be conducted using
the check number and MICR code.
Processing, storing, and retrieval of check data using the Canon DR-3080C
scanners and inCHECK imaging solution has a much faster overall turnaround
time than microfilming, which could take several days.
"The ease of use is one of the things about the imaging system
that we all really like," says Bozzo. "We received excellent
training and continue to receive outstanding support." Bozzo goes
on to describe the improved process: "Our tellers are able to
feed a group of checks into the feeder, leave the room, and check back
later to process another batch. This ability to ‘leave the device
alone’ really adds to our productivity."
Bottom Line
The Canon DR-3080C, in conjunction with inCHECK check processing and
identification software, has been an ideal solution for First Federal
Savings Bank. The bottom line is that the price point of the inCHECK
software along with the Canon DR-3080C makes this imaging package
a leader over the competition in throughput costs.
InfoDynamics, Inc., creators of Intact and inCheck Document Solution
Software, are providing a new standard of price/performance to First
Federal Savings Bank with the inCheck software—a high-speed,
high-performance, easy-to-use system that is a vital component in providing
a total imaging solution.
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To schedule a demonstration of inCHECK and to learn more about
how our software can assist your institution: Call 888-446-8228 |
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